Privacy policy
Please read this Privacy Policy carefully. When you access this website and provide your personal data, you acknowledge and accept the terms set out below.
Who is responsible for collecting and processing your data?
Rodo Cargo – Transportes Rodoviários de Mercadorias, SA (referred to below as “Rodo Cargo”) is the data controller responsible for collecting and processing personal data. In the course of its activities, Rodo Cargo may engage data processors to carry out the purposes described in this policy.
Who is the Data Protection Officer?
In accordance with applicable legislation, Rodo Cargo has appointed Protect Data (Best Privacy Consulting Unipessoal Limitada), represented by Ana Fazendeiro, as its Data Protection Officer.
What is personal data?
Personal data is any information, of any kind and in any format, including sound and images, relating to an identified or identifiable individual. An individual is identifiable if they can be identified directly or indirectly, in particular by reference to an identification number or to one or more factors specific to their physical, physiological, mental, economic, cultural or social identity.
What personal data do we collect and process?
Rodo Cargo collects and processes personal data including names, telephone numbers and email addresses.
Rodo Cargo assumes that the data has been provided by the individual to whom it relates, or with that individual’s authorisation, and that it is accurate and up to date.
How do we collect your data?
Personal data may be collected through:
- Email;
- Our website;
- Telephone calls;
- In-person interactions;
- Applications (“apps”) installed on mobile devices.
The data collected is processed and stored electronically in strict compliance with personal data protection legislation. It is held in dedicated databases created for this purpose by Rodo Cargo or the data processors it engages.
Some personal data requested on the website is mandatory. If this data is missing or incomplete, Rodo Cargo may be unable to provide the services or information you have requested. In each case, Rodo Cargo will tell you which personal data you are required to provide.
Why do we process your data, and on what legal grounds?
Under the data protection principles, Rodo Cargo may only process your personal data for specified purposes and where there is a lawful basis for doing so. We use your data for the following purposes and on the following legal grounds:
I. Performance of our contract with you
We process your data to:
- Manage our contractual relationship;
- Provide customer support.
II. Taking steps prior to entering into a contract
We process your data to:
- Handle requests for quotations and information;
- Carry out recruitment activities.
III. Compliance with legal obligations
We process your data to:
- Handle complaints;
- Comply with other legal or regulatory obligations.
IV. Our legitimate interest in improving the service we provide to existing customers
If you are a customer, we process your data for:
- Maintaining a contact directory;
- Social listening;
- Sharing testimonials;
- Conducting market research, evaluation surveys and statistical analysis;
- Marketing activities.
V. Your consent
If you are not a customer, we process your data on the basis of your consent to send you marketing communications.
For the purposes listed above, Rodo Cargo may link the data it collects in order to update and supplement it.
Who do we share your data with?
Rodo Cargo may disclose the data it collects and holds to the following parties, while respecting its duty of confidentiality and the purposes for which the data was collected:
- Companies within the group to which Rodo Cargo belongs;
- Judicial or administrative authorities, where disclosure is mandatory;
- Recruitment and selection agencies;
- Data processors acting on behalf of Rodo Cargo and for the purposes it specifies.
Social media
Your feedback matters to us. We use social media to learn from and build closer relationships with our customers, so that we can provide the best possible customer experience and service.
We use social media to:
- Send private and direct messages through the relevant social media channels to answer questions about our service;
- Share your experiences of our services by publishing testimonials and photographs;
- Carry out social listening to identify, analyse and respond to your suggestions and interactions with Rodo Cargo on social media, and create marketing profiles to develop content relevant to our customers;
- Handle complaints;
- Promote competitions and prize draws and manage your participation in them.
We may collect your user ID or other data needed for these purposes. The extent of the data collected depends on the activity concerned. Rodo Cargo is not responsible for personal data that you choose to share publicly on our social media pages.
Using Rodo Cargo’s social media pages may involve transmitting data to social media service providers, which may be based outside the European Union or the European Economic Area. Each social media platform has its own privacy policy, which you should read.
Rodo Cargo reserves the right to delete comments or posts that are offensive, encourage verbal or physical violence, or damage Rodo Cargo’s reputation.
Cookies
Cookies are small pieces of information that can help identify your browser and store information such as your settings and preferences.
Rodo Cargo may store cookies on your device to personalise and simplify your browsing experience. These cookies do not provide information identifying you or your personal data.
What rights do you have?
Under personal data protection legislation, you have the right to access, update, rectify and erase your personal data, and the right to data portability. You may also lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados — CNPD).
You also have the right to withdraw your consent, if you are not a customer, or to object, if you are a customer, to the use of your data for marketing, sending information or inclusion in mailing lists or information services. If you did not make this request when your data was collected, you may do so later.
To exercise these rights, please contact privacidade@rodocargo.pt or write to:
Estrada do Cais da Vala, Vala do Carregado, 2600-728 Castanheira do Ribatejo
How long do we keep your data?
The period for which we store and retain your data varies according to the purpose for which it is processed. Where there is no specific legal requirement, we retain the data only for the minimum period necessary to fulfil the purposes for which it was collected or subsequently processed. It is then deleted.
How do we keep your data secure?
Rodo Cargo is committed to keeping your data secure. We have adopted a range of technical and organisational security measures to protect the personal data you provide against disclosure, loss, misuse, alteration, unauthorised processing or access, and any other form of unlawful processing.
Rodo Cargo requires its data processors and partners to adopt equivalent security measures.
Despite the security measures we apply, you should take additional precautions. In particular, keep your devices and browser up to date with security updates and properly configured, with an active firewall, antivirus and anti-spyware software. Check that the websites you visit are genuine and avoid websites whose reputation you do not trust.
Disclosure of data
Rodo Cargo may disclose users’ data as part of a merger, acquisition or absorption involving the company. Such disclosure is not considered a transfer of data to third parties or processing by a data processor.
Rodo Cargo may also disclose data to third parties in connection with investigations, inquiries, judicial or administrative proceedings, or similar proceedings, where duly required to do so by a court order.
International data transfers
Where data may be transferred to countries outside the European Union or the European Economic Area, Rodo Cargo will comply with the law, including requirements concerning the adequacy of personal data protection in the destination country and the rules applicable to such transfers. Personal data will not be transferred to jurisdictions that do not provide safeguards for its security and protection.
Changes to this Privacy Policy
Rodo Cargo reserves the right to amend or update this Privacy Policy at any time. Any changes will be duly announced on this website.